Services
Service You Can Depend On
At Nova Furniture, your seamless experience doesn’t end at checkout—it carries all the way into your home through our dedicated five-star customer care. We support your purchase every step of the way, offering fast, professional delivery options designed around your schedule and comprehensive extended warranty protection for total peace of mind. From your first click to final in-home placement, our team is committed to delivering premium, worry-free service that lasts for years to come.
Expert Delivery & Setup
From on-the-floor expertise to custom delivery, we have your back. Your new purchase is given the best on every step of the journey to your home by our delivery team.
Room of Choice Delivery
Let us do the heavy lifting! Our professional delivery team will bring your new furniture into your home and place it in the room of your choice.
White Glove Delivery
Enjoy a hassle-free experience from start to finish. Our delivery team will bring your furniture into your home, place it in your desired room, complete basic setup and assembly, and remove packaging materials.
Customer Pickup
Prefer to pick up your purchase? Customer pickup is available for qualifying merchandise. Our team will provide pickup instructions and help coordinate a convenient pickup time.
Extended Protection Plans
Life’s mishaps shouldn't ruin your favorite spaces. When you invest in beautiful new pieces for your home, you want to keep them looking pristine. Our 5-Year Protection Plans—administered by industry-leading Montage Furniture Services (MFS)—provide an essential safety net for your investment. While a standard manufacturer's warranty only covers defects in materials and workmanship for a limited time, an MFS plan protects your pieces from everyday accidental stains, punctures, rips, and unexpected structural breakdowns.
Tailored Coverage Plans
We offer flexible, comprehensive combination plans that protect multiple category purchases all on a single order:
- 5 Years of Protection on fabric, leather, vinyl, and hard-surface wood furniture.
- 10 Years of Protection for brand-new mattresses.
What is Covered
- Accidental Stains: Immediate coverage for household food, drink, grease, and pet bodily fluid stains.
- Physical Damage: Protection against sudden rips, tears, accidental punctures, and accidental burns.
- Structural Breakdowns: Coverage for warping, broken frames, or cracked joints (effective upon expiration of manufacturer warranty).
- Mechanical Failures: Coverage for springs, sleeper, recliner, and motorized lift mechanisms (effective upon expiration of manufacturer warranty).
How the MFS Service Works
- Fast, Expert Support: If a mishap occurs, MFS provides live, friendly customer service agents and online claim filing.
- Pro Stain Tips: For minor spots, MFS service center experts can provide specialized stain removal products and specialized tips.
- Professional In-Home Repairs: For more severe damage, a certified technician from MFS's nationwide network will be dispatched directly to your home.
- No-Hassle Replacement: If MFS's expert furniture technicians cannot repair or clean the damage, your covered item will be replaced completely.
Let’s Find Your Perfect Look
Visit a NOVA Furniture showroom and experience our furniture in person. Schedule your visit today and our team will be ready to help you create a space you’ll love.