Store Policies, Terms & Conditions

1. ORDERS & PURCHASES: All orders are subject to product availability and acceptance by Nova Furniture USA. Prices, promotions, financing offers, and availability are subject to change without notice. Special Orders, Custom Orders, Clearance Items, Floor Models, Mattresses, Pillows, Accessories, and As‑Is Merchandise are Final Sale and Discounted Items are Final Sale.

2. CANCELLATION POLICY: Orders may be cancelled within 72 hours for a full refund. After 72 hours and before delivery, cancellations are subject to a 15% cancellation/restocking fee. No cancellations are permitted after delivery or customer pickup. Special Orders and Custom Orders cannot be cancelled once submitted to the manufacturer. Approved refunds will be processed within 7 to 10 business days and will be issued to the original method of payment.

3. DELIVERY POLICY: Delivery dates are estimates only. Customers are responsible for ensuring merchandise fits through all doorways, hallways, stairways, elevators, and intended rooms. Delivery fees are non-refundable once delivery is scheduled or attempted. Our warehouse or delivery team will contact the customer to schedule or confirm delivery. Customers must remove old furniture, clear pathways and delivery areas, secure pets, and provide safe access. Additional fees may apply if delivery cannot be completed.

4. CUSTOMER PICKUP POLICY: Customers must inspect all items before leaving the warehouse or store. Once merchandise leaves the premises, the customer assumes responsibility for transportation and handling.

5. DAMAGE & SERVICE CLAIMS: No refunds or exchanges after delivery. Any damage, defect, or missing part must be reported within 72 hours of delivery. Nova Furniture USA reserves the right to repair or replace defective parts or merchandise when applicable under the manufacturer's warranty.

6. MANUFACTURER'S WARRANTY: All merchandise is covered by the manufacturer’s warranty for one (1) year from the date of delivery against manufacturing defects only. The warranty does not cover normal wear and tear, misuse, pet damage, moving damage, accidental damage, or customer-caused damage.

7. LAYAWAY SALES POLICY: A minimum deposit of 20% is required for all layaway purchases. The remaining balance must be paid within the agreed-upon timeframe. If the layaway is canceled within 30 days of the original purchase date, all amounts paid will be refunded. After 30 days, all payments will be converted to Store Credit valid for 90 days, and no cash refunds will be issued. If no payment is received for 60 consecutive days, Nova Furniture USA reserves the right to cancel the layaway and convert all payments to Store Credit valid for 90 days. Layaway merchandise remains subject to availability. If an item becomes unavailable, backordered, or discontinued before full payment is received, the customer agrees to select alternative merchandise (Reselect). Any price increase will be the customer's responsibility, and any price difference for lower-priced merchandise will be issued as Store Credit No merchandise will be released until paid in full.

8. LIMITATION OF LIABILITY: Nova Furniture shall not be liable for indirect, incidental, special, or consequential damages. Total liability shall not exceed the original purchase price of the merchandise.